Privacy Policy

Privacy Policy

Last updated: 26 December 2025

This Privacy Policy ('Privacy Policy' or 'Policy') applies to the RubbishRemoval website (the 'Site') operated by or provided by Smart Gravity LLC (collectively, 'we', 'us' or 'our'). This Policy explains how we collect, use, disclose, and protect information when you access or use the Site.

By using the Site, you acknowledge that you have read and understood this Policy. If you do not agree with this Policy, please do not use the Site.

We may update this Policy from time to time. If there is a material change, we will notify you through the Site. Your continued use of the Site after changes are posted means you accept the updated Policy.

This Policy explains:

• What information we collect
• How we use information
• How we share information
• Cookies and similar technologies
• Data retention and security
• Your rights and choices
• How to contact us

1. Scope and definitions

This Policy applies to information collected through the Site, including when you browse content, compare providers, click outbound links, submit a form, or otherwise interact with Site features.

For clarity: 'Personal Information' means information that identifies you or could reasonably identify you (directly or indirectly). 'Processing' means any use of information, such as collection, storage, use, disclosure, or deletion.

2. Information we collect

We may collect the following categories of information:

• Information you provide: such as your name, email address, phone number, postcode/suburb, and any details you submit through forms (e.g., service requests, quote requests, feedback, or support messages).
• Information collected automatically: such as IP address, approximate location (city/region), device identifiers, browser type, operating system, referring/exit pages, pages viewed, links clicked, timestamps, and interaction data.
• Cookies and similar technologies: such as cookies, pixels, SDKs, and local storage used for essential functions, analytics, and advertising measurement (see our Cookie Policy for details).
• Information from third parties: such as analytics and advertising partners that provide aggregated or event-level reporting (e.g., conversion signals, campaign performance, and fraud prevention indicators).

3. How we use information

We use information to operate, maintain, and improve the Site and to provide relevant content and services. Common purposes include:

• Provide and administer Site features (including responding to requests and inquiries).
• Personalize content and improve user experience (such as remembering preferences).
• Measure Site performance and understand how users interact with the Site (analytics and troubleshooting).
• Support marketing, attribution, and reporting (including measuring the effectiveness of campaigns and partnerships).
• Detect, prevent, and address fraud, abuse, security incidents, and technical issues.
• Comply with legal obligations and enforce our terms, policies, and rights.

4. Legal bases and local requirements

Where required by applicable law, we process Personal Information based on one or more lawful grounds, such as: your consent (e.g., certain cookies), performance of a contract or requested steps (e.g., responding to your inquiry), our legitimate interests (e.g., improving the Site, security, measurement), and compliance with legal obligations.

If you are located in Australia, privacy obligations may be governed by applicable Australian privacy laws and principles. Requirements can vary by jurisdiction, and we aim to handle information in a manner consistent with applicable legal standards.

5. How we share information

We may share information in the following circumstances:

• Service providers: vendors that help us operate the Site (e.g., hosting, analytics, customer support, security, and performance monitoring). They process information on our behalf under appropriate safeguards.
• Analytics and advertising partners: providers that help us measure traffic, understand performance, and improve marketing efficiency. These partners may use cookies or similar technologies.
• Business transfers: if we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.
• Legal and compliance: where required by law, regulation, subpoena, court order, or to protect rights, safety, and security.

6. Cookies and similar technologies

We use cookies and similar technologies to provide essential Site functionality, understand usage, and measure marketing effectiveness.

For more details on the types of cookies we use and how to manage them, please review our Cookie Policy and the cookie controls available on the Site (where provided).

7. Data retention

We retain information for as long as necessary to fulfill the purposes described in this Policy, including to provide the Site, maintain records, resolve disputes, enforce agreements, and comply with legal obligations.

Retention periods vary depending on the type of information, why it was collected, and applicable legal requirements.

8. Data security

We implement reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

No method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Your rights and choices

Depending on your location and applicable law, you may have rights and choices regarding your Personal Information, such as:

• Access: request access to the Personal Information we hold about you.
• Correction: request corrections to inaccurate or incomplete Personal Information.
• Deletion: request deletion of certain Personal Information, subject to legal or operational requirements.
• Objection / restriction: object to or request restriction of certain processing in specific circumstances.
• Consent withdrawal: where processing is based on consent, you may withdraw consent (this does not affect prior processing).
• Marketing opt-out: opt out of marketing communications by using unsubscribe instructions (where provided).

10. International data transfers

We may process and store information in countries other than where you live. Where information is transferred internationally, we take steps designed to ensure appropriate safeguards consistent with applicable legal requirements.

11. Children’s privacy

The Site is not directed to children and we do not knowingly collect Personal Information from children. If you believe a child has provided Personal Information through the Site, please contact us so we can take appropriate action.

12. Third-party links

The Site may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to this Policy

We may update this Policy from time to time. We will post the updated version on the Site and update the 'Last updated' date above. If changes are material, we may provide additional notice through the Site.